How Do I Get My HP Printer Back Online

How do I get my HP Printer back online

The last thing you want is for your printer to stop cooperating during a busy workday, leaving you scrambling for answers as to why nothing happens when pressing print, only to see that nothing actually prints and the dreaded “Printer offline” message instead appears. Before becoming frustrated though, take a deep breath – getting your HP back online shouldn’t be hard; all it takes are a few easy steps and some HP printer quick troubleshooting steps!

Testing Your Printer With Another Device

When troubleshooting an HP printer that displays an offline status, it is vitally important to examine its connectivity. Not only connections but functionality and compatibility across devices must also be verified. This article demonstrates how you can effectively diagnose printer connectivity issues by testing your printer against another device.

Identification of Connection Types

Before starting HP printer setup process, you must identify its connection type – USB, Ethernet, or wireless (WiFi). Understanding these factors will allow for effective troubleshooting.

Checking physical connections

Start by physically inspecting the cables and connections. Make sure that both USB cables have been securely plugged into your printer and computer, that Ethernet is securely attached, and that wireless printers have connected properly to their Wi-Fi networks if applicable.

Prove different cables

Whenever there is any suspicion of cable defects in your printer, it is a wise move to run tests using another cable of its exact type. To rule out potential cable issues and isolate potential issues more accurately, consider replacing USB or Ethernet cables that are known to work. This will help identify whether the problem lies within or without them.

Connecting two devices

Connect an HP printer with another device – such as a laptop or computer using the same type of connection – to test its behavior across devices and environments. For each connection, follow these steps.

Connect Your Printer: Use a USB cable to link your printer to another computer and ensure the printer driver has been installed on both devices.

Ethernet Connection: Connect a printer and another device using an Ethernet cable, making sure they both belong to the same network and all settings are correct.

Wireless Connection: To connect a wireless printer to another device, connect it using Wi-Fi if possible and ensure both devices are on the same Wi-Fi network and that all wireless settings are configured correctly.

Observing printer behavior

Be mindful of how the printer behaves once connected. Perform various tests such as scanning, printing, and copying to assess its capabilities as soon as it has been connected, and look out for any signs that it has gone offline or any errors that suggest otherwise.

Understanding Results

Interpret the test results based on your observations to isolate the source of any errors.

Successful Printing

Persistent Offline Status: If your printer displays an offline status when connected to another device, or exhibits similar symptoms when switching devices, this could indicate hardware problems that require further troubleshooting and technical support assistance.

Navigating Control Panels and Managing Printer Settings

Manual control of an HP printer’s Control Panel becomes necessary when its offline status persists despite intact connections. You must thoroughly examine your computer configuration to ensure the printer has been configured for online use properly; this guide will show how to navigate its menus and manage printer settings.

How to Access Control Panel (CP)

Begin your troubleshooting procedure by accessing the Control Panel of your computer. This is typically achieved by clicking on the Start icon in the lower-left corner, followed by “Control Panel” under Start to open it.

Locate Devices and Printers

Navigating to the “Devices and printers” section of the Control Panel depends on its settings; alternatively, you may have to navigate through other categories.

How to Locate and Identify HP Printers

Scan the list of devices in the “Devices and Printers section” to locate your HP printer. Each printer icon usually displays its model number or name for easy recognition, while clicking on one will reveal a context menu with further options for that device.

Accessing Printer Queue

From the contextual menu, choose “Show what’s Printing”. This opens a new window that shows your HP printer print queue with all pending print jobs and accessing printer settings.

Navigating the Printer Menu

Your menu bar can be found at the top of the screen, where selecting “Printer menu” will open a dropdown list with options for managing printers.

Enabling “Use printer online”

Verify that “Use Printer Online”, is selected. This feature enables your HP printer to accept print commands from your computer and operate “Online”.

Verifying Settings

After selecting “Use Printer Online”, review all settings carefully to ensure no conflicting selections that might prevent your printer from reaching online status.

How to Apply Changes

To apply changes, select the button or option corresponding to your desired change. This action tells your computer that you want to set the HP printer back online; once this occurs, normal printing should resume as before.

Manage Print Jobs and Clear the Queue

Clearing your print queue can help restore an HP printer rendered offline due to unfinished print jobs, as it will enable it to function again more smoothly. Managing outstanding orders should help reactivate them; this guide provides steps for verifying printer settings and clearing any pending print jobs from its queue.

Identification of Pending Print Jobs

As noted above, you can access your print queue by selecting “See What’s Printing.” This interface displays a list of print jobs currently awaiting processing by your HP printer.

Navigating Print Queue Options

Your HP printer offers various options to manage print jobs in its print queue. Clicking it reveals a context menu with different tools for controlling this queue.

Cancelling All Documents

To clear your print queue, choose “Cancel All Documents” from the contextual menu and take action accordingly. This action removes any pending print jobs from your queue and potential barriers that prevent restoring its online status.

Verifying Printer Settings

Once printing jobs have been canceled, return to the “Printer” menu at the top of your print queue and ensure the “Use Printer Online” checkbox remains selected; this verifies your printer is online and active.

Reconciling Printer Status

Verify that the printer status has changed from offline to online by inspecting its icon in the “Devices and Printers” section of the Control Panel; an indicator for online status should appear there.

Resumption of normal operations

Now is the time to resume normal printing activities; send a print job and verify that everything runs without issue.

Resolving Recurring Issues

If offline errors persist despite clearing the queue and resetting its status online, further investigation may be required to resolve them. To address the underlying cause, consider performing additional troubleshooting measures like updating printer drivers or rebooting your system.

Removing and Reinstalling Your HP Printer

If standard troubleshooting methods fail to resolve persistent offline issues with your HP printer, a more in-depth solution may require taking an approach such as uninstalling and reinstalling it to fix any problems. 

Accessing devices and printers

Begin the removal process by accessing your “Devices and Printers window”, through the Control Panel or by searching “Devices & Printers” in Start Menu.

How to Locate and Identify HP Printers

Locate your HP printer in the “Devices and Printers window,” by viewing a list of installed devices. Recognizable printer icons should contain model numbers or name designations; clicking one will open a context menu.

Remove the printer device

Start the removal of your printer by selecting “Remove Device” from the contextual menu and when prompted confirm. This ensures all settings and configurations related to this printer have been completely deleted from its memory.

Verifying removal of all items

After uninstalling an HP printer, double-check that it no longer appears in the Devices and Printers window to ensure that it has been successfully uninstalled and prepared for reinstallation. An empty list confirms its success as an indicator for future reinstallation efforts.

Commencing Printer Reinstallation

To reinstall an HP printer, use the “Add Printer” option within the same window to begin reinstallation. This will launch an “Add Printer Wizard”, which will guide you through each step in the reinstallation process of your HP printer.

Follow the Installation Prompts

Follow the instructions from the “Add Printer” wizard to reinstall an HP printer. From the list of devices, select your model before specifying its type of connection (USB Ethernet, or wireless), followed by instructions to install all necessary drivers.

Complete installation

Once the installation procedure is complete, verify that your HP printer appears in the “Devices and Printers window”. Ensure it has been recognized correctly and configured to operate smoothly with your computer.

Testing Printer Functionality

Verify your HP printer can process print jobs without offline errors by sending it a test job after reinstallation.

If traditional troubleshooting methods fail to resolve offline problems on an HP printer, you should dig deeper. Outdated or corrupted drivers could cause this; to restore functionality it may be beneficial to uninstall and reinstall the driver and package package for this printer. This guide demonstrates how you can remove both to resolve offline status.

Accessing Print Server Properties

Start the process by opening Command Prompt as an administrator on your computer, which you can do by right-clicking “Command Prompt”, selecting “Run As Administrator,” and entering “print” (without quotation marks) when prompted to do so in Command Prompt. When the Command Prompt opens, this command opens a window titled Print Server Properties that contains advanced options for printer management.

Navigating Print Server Properties

Navigate to the “Drivers Tab” within the Print Server Properties Window. This tab lists all installed packages and drivers associated with your HP printer; search this list until you locate that of an HP Printer in question.

Uninstall Printer Driver Package:

Select an HP printer driver package from the list. When ready, click “Remove”, “Delete”, or “Remove All” to remove or delete them from your system – when prompted confirm this action to ensure any outdated or corrupted drivers that could have contributed to its offline status are fully eliminated from it. This ensures any obsolete or corrupted drivers do not remain present and ensures your HP printer can function optimally once more!

Verification of removal

Verify that the Print Server Properties Window no longer lists either driver or package as evidence that it has been successfully uninstalled. The absence of these items indicates successful removal.

Beginning Printer Reinstallation

Once the corrupt or outdated drivers have been deleted, reinstall your printer using “Add a printer”, which will launch HP’s printer installation wizard and help guide you through the process.

Follow the Installation Prompts

Follow the instructions provided by HP Printer Installation Wizard, selecting your correct printer model and providing either USB Ethernet or Wireless connectivity type before following on-screen instructions for updating drivers.

Complete installation: (Optional)

Ascertain that your HP printer was properly installed and recognized by your computer. Also, ensure it has been configured correctly before beginning use.

Retest Printer Functionality

Once reinstalled, send a test job through your HP printer to ensure it can completed without any offline errors.

If the traditional troubleshooting methods fail, additional troubleshooting measures should be explored. These offer alternative ways of solving offline issues and ensuring smooth printing – we will explore more in-depth what each step involves.

Restarting both computers is often necessary to restore functionality.

Restarting your computer and printer is an easy and effective solution to connectivity problems. It refreshes system configurations and restores communication between devices. Start by turning off the HP printer and computer for several moments before switching them back on again – make sure your printer is online after each restart.

Checking Firmware Updates

In some instances, outdated firmware can lead to offline errors and diminish printer performance. To check for specific HP model printer updates on the firmware section of HP Support’s website and download and install all available updates as directed; restart your printer after updating and see if an offline issue persists.

Reaching Out to HP Support

When all else fails, seeking additional assistance from HP Support may provide invaluable insight and direction. Their support team offers personalized solutions for printer issues and is experienced in managing different kinds of printer issues. You can reach them via phone, email, or live chat for expert assistance resolving an offline status of HP printers.

Conducting Network Diagnostics

Network diagnostics can be invaluable when connecting printers to networks. Network diagnostics allow printers to identify any connectivity problems and work to resolve them, using built-in tools or third-party software for analysis and diagnosis of network connections – helping identify any potential communication issues between your HP printer and computer, including possible problems like router configuration issues or signal interference that might hinder connectivity. To ensure optimal printer functionality, any errors such as these should be quickly addressed to ensure optimal printer connectivity.

Inspection of Hardware Components

Physical components like ports and cables may also cause offline errors. Check whether you have USB, Ethernet, or wireless connections between your computer and printer, inspect any visible wear or damage on connectors and cables, and then replace any defective parts to restore connectivity.

Resetting Printer Settings

Resetting your HP printer to its factory defaults may help solve stubborn offline issues. For instructions on how to perform a factory reset, consult your printer’s manual or documentation. Resetting will erase all custom settings and configurations; before beginning this process take a backup of any essential settings.


Dealing with an offline printer error can be frustrating, but with quick action, you can quickly solve it and restore printing capabilities with HP printers. Simply follow these steps to fix printing immediately! Additionally, regular maintenance and upgrades can prevent future errors.

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Author – Franklin

Franklin is a seasoned content writer with 10 years experience in technology and business content across multiple formats. He leverages his skills in crafting curated content on the printer issues and solution. In his personal time, He enjoys reading article and being up-to-date on trends in technology and business ecosystem.